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Terms & Conditions


Please be advised that the prices displayed on the Website are subject to change without notice and products are subject to availability. All photographs of products are provided as a guide only. The colour of products may appear differently to the actual colour, due to the resolution of individual monitors, computers, devices, or lighting variations. Please contact us or visit our premises if you wish to enquire as to the availability and appearance of any products.


No longer need the product?
You may return an item within 7 days of receiving your order provided:

The product is unused and undamaged, with all original packaging and accessories, is fully intact, and is in a 100% re-saleable condition.
Mezzanine is entitled to inspect the product in order to validate the return and refund. On confirmation of the return meeting the specific requirements, a full refund will be issued by Mezzanine. All refund requests must be submitted directly to Mezzanine on

Items on sale are not eligible for return or exchange; therefore no refunds will be processed for these products.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


1.           CONTRACT
  • These Terms and Conditions of Sale apply to Customers (“You”) requesting quotations, placing orders, or submitting tenders (“Orders”) to Mezzanine (“Us”, “We”, “Our”).

  • Before confirming Your Order, if you have any questions relating to these Terms and Conditions of Sale please contact Us at

  • Our acceptance of Your Order brings into existence a legally binding contract between You and Mezzanine.

  • 50% of the quotation value of your Order is payable upon your acceptance of the quotation.

2.           PRICES
  • Prices quoted are taxable.

  • Delivery charges are not included in our prices and an additional delivery cost must be charged for deliveries.

  • If the prices stated in the Our quotations are subject to a discount or special price, such discounted or special pricing shall be applicable only if payment is made by or before the due date for payment.

3.           ORDERS & QUOTATIONS
  • Quotations are valid for 14 days.

  • We generate quotations based on the information and measurements provided by You or Your consultant, interior designer or decorator on Your behalf, and it is incumbent upon You to ensure that the measurements and descriptions provided to us are correct.

  • You irrevocably agree to verify and confirm any measurements, and descriptions of materials and textiles stated on Our quotations prior to confirming Your Order.

  • We accept no liability of whatsoever nature for incorrect measurements or incorrect descriptions of materials and textiles.

4.           CUSTOM ORDERS
  • We provide custom designs and to-specification Orders at Your special written request.

  • Any specifications must be provided to Us within a reasonable time to enable timeous delivery of Your Order.

  • Please choose carefully when you place a custom Order, in the event of a cancellation, You will be liable for the full price of the custom item.

5.           CONFIRMATION
  • Our quotation constitutes confirmation and acceptance of your Order. This document supersedes all prior correspondence in respect of your Order (verbal, written, graphic, or otherwise).

  • Once your order has been confirmed any request for subsequent changes must be sent in writing.

  • No guarantee will be given that the requested change can be made.

  • Any variations or alterations to goods manufactured at Your request will be for Your account, which amounts shall be calculated at our prevailing rates for material, time, labour, and transport costs.

7.           TERMS OF PAYMENT
  • 50% of the quotation for your Order is payable upon your acceptance of the quotation. No works will commence on Your Order until the deposit reflects in Our account.

  • The full outstanding balance shall become due and payable prior to delivery if no installation is required.

  • If Your Order includes installation of the goods, 40% of the outstanding balance shall become due and payable prior to delivery thereof and the remaining 10% of the outstanding balance shall become due and payable after installation.

  • Any dispute in respect of the goods or services or claim against Us shall not constitute grounds upon which to withhold payment. Any complaints, claims, or disputes shall be resolved in accordance with the appropriate channels.

  • Ownership of the goods shall not transfer to You until We have received payment in full of the all amounts owing to Mezzanine Interiors by You without set-off, counterclaim, or other deduction save as required by law.

  • Delinquent payments on any owing amount shall bear an interest equal to the prevailing prime rate of Our bank from time to time, plus 2% on the amount due and shall be calculated from the due date until payments are received by Us.

  • While We prefer to order fabrics, textiles, or leather on behalf of Our customers, We may accommodate requests by You to supply/specify Your own materials.

  • When Your own material is supplied the onus is on You to ensure that the material is fit for purpose, and free of any defects or flaws. We reserve the right to reject materials deemed unsuitable for upholstery on our goods.

  • Please ensure that Your materials are appropriately packaged and clearly marked with your name, Order number and project name.

  • All Our drawings, dimensions, samples, descriptive matter and online or in-store specifications are intended as a guide only. Mezzanine reserves the right to change, alter, or modify the design, dimensions, construction, and costing of any item displayed in-store or online without prior notice.

  • Risk in the goods shall pass to you upon delivery.

  • Our earliest estimate delivery periods extend between six to eight weeks following receipt of payment of the deposit in full.

  • Custom orders and bespoke designs will hold a varying delivery time, and will be confirmed with you upon receipt of payment of the deposit in full.

  • While we endeavour to effect delivery on the dates and times provided to You, delays do not constitute a breach of the Agreement and We shall not be liable for any resulting damages.

  • Failure to provide Us with all relevant information or subsequent requests for order amendments timeously may impact on the estimated delivery dates.

  • Prior to delivery You agree to provide Us with full written details of any difficulty to access considerations. Unusual or difficult deliveries include, but are not limited to, removal of doors, hoisting furniture, or carrying goods upstairs. We reserve the right to charge additional costs for unusual or difficult access deliveries.

  • You shall ensure that all existing furniture, valuables and fragile or breakable items are removed from the route or room prior to delivery of the goods.

  • Our contractors shall not move, reposition or rearrange existing furniture.

  • Electrical work is not provided, the installation team is not qualified to disconnect or reconnect any electrical equipment.

  • We offer storage facilities of the goods up to and until the delivery date. If you are unable to accept delivery of the goods on the delivery date a storage fee will be payable.

  • Mezzanine shall not be held liable for any damage, injury or loss howsoever arising from the actions or omissions of its employees or contractors.

11.        INSPECTION
  • Inspection of the goods must take place upon delivery and any damage must be noted on the delivery note presented to You by the delivery contractors for signature.

  • Notification of any damages or shortages upon delivery must be submitted to Us within 24 hours of delivery.

  • Please choose carefully as all sales are final.

  • Our goods are crafted to order and we do not give refunds on custom made items under any circumstances.

  • We do not offer refunds for change of mind.

  • Should you receive an item that is faulty or damaged, please contact us immediately.

  • In the event that the goods are grossly defective, We shall repair or replace the goods or accept the return of the goods in exchange for credit in terms of the Consumer Protection Act.

  • We will only accept products in their original condition with tags attached, accompanied with the receipt and all original packaging.

  • Goods will be inspected upon return and exchanges will be issued for the original value of the product only — excluding any delivery costs.

  • A 10% administration fee will be applied to items procured from a third-party supplier specifically for the client, in accordance with the terms agreed upon with the supplier.
13.        BREACH
  • Late or non-payment on any owing amount shall constitute a material breach of these Terms and Conditions of Sale.

  • In the event of a breach, We shall be entitled to terminate these Terms and Conditions of Sale whereupon You shall return all goods delivered and/or installed and forfeit any amounts paid to date of default.

  • In the alternative, it is expressly agreed that We may regard the balance of the outstanding amount, interest and costs owing in terms hereof as due and payable immediately, regardless of whether such payments have fallen due at the date of default.

14.        GENERAL
  • These Terms and Conditions of Sale together with the quotation constitute the whole agreement between the parties as to the subject matter contained in the Terms and Conditions of Sale and, no agreements, representations or warranties between the parties regarding the subject matter hereof other than those set out herein are binding on the parties.
  • No addition to or variation of or any waiver of any right arising from these Terms and Conditions of Sale shall be of any force or effect unless reduced to writing and signed by the parties or their duly authorised representatives.
  • You agree that no indulgence whatsoever by Us will affect the terms of these Terms and Conditions of Sale or any of Our rights and such indulgence shall not constitute a waiver by Us in respect of any of Our rights herein.
  • The parties hereby consent to the jurisdiction of the Magistrates Court in terms of Section 45 of Act No. 32 of 1944 (as amended) notwithstanding the aforegoing, the parties shall be entitled to institute legal proceedings in connection with these Terms and Conditions of Sale in any other court in South Africa having jurisdiction.